AI Alerts

AI alerts are designed to give you real-time notifications for any chat/video interactions that meet user-defined criteria.

Rather than having users 

NOTE: This feature sends your transcripts to an LLM for review. As of initial release (18th July 2024) the model used is GPT-4o

Who can use this feature?

How to use

1. First, navigate to settings and search for AI Alerts:

2. Create a new alert.

3. Give it a name, and assign it to the desired queue(s).

4. Fill out the trigger and alert conditions:

5. You will receive a notification when an interaction meets the trigger criteria:

Frequently asked Questions (FAQ's)

• How much does it cost?
  • Answer: As of writing, the system uses AI tokens. Please contact us to get more tokens or for alternative billing options.
• How does it work?
  • Answer:  If an active interaction exists, every 30 seconds the system will send the transcript to the LLM, and ask if whether the trigger condition is met.

Troubleshooting steps 

Step 1: Check token usage

• Navigate to your billing overview and check you have available AI tokens.

Step 2: Wait 30 seconds

• The AI alert service runs every 30 seconds, so you may need to wait a few moments before the email/notification is triggered.