AI Interactions

AI Interactions

AI Interactions are tracked when Talkative’s AI features are used during a conversation. These are counted separately from standard usage for Enterprise customers with AI licensing enabled.

What counts as an AI Interaction

An AI Interaction is recorded when a conversation includes:

• Use of the AI chatbot by a customer, or
• Use of AI agent assist by an agent (e.g. Navi or Copilot)

If both features are used in the same conversation, it is counted as a single AI Interaction.

What is not counted

The following do not contribute to AI Interaction counts:

• AI-generated conversation summaries
• Message rephrasing
• Alerts and notifications
• Sentiment analysis and other passive AI tools

Monthly usage and visibility

• AI Interaction usage resets at the start of each calendar month
• Usage is only shown for companies on the Enterprise plan
• You can find your current usage on the billing page under “AI Interactions”

Usage alerts

Account holders are notified by email when usage crosses key thresholds (e.g. 50%, 75%). These alerts help you stay informed and manage consumption proactively.

Managing usage

You can manage AI feature usage through your chatbot and agent settings. For help with AI licensing or plan adjustments, contact your Customer Success Manager or Support.