AI Interaction Summaries

The AI Interaction Summaries feature allows you to automatically summarise interactions in the Talkative system.

Summaries apply to both web chat and video chat transcripts.

The AI Interaction Summaries feature is available on all Talkative plans.

How To Enable AI Summaries

• As an Account Holder, navigate to Settings and search for "Summary"

• Enabling the feature will send your interaction transcripts to AWS Bedrock. 
• You can change the summary prompt from the default if you wish to customize the format of the summary. For example, you may want to ensure that any product URLs are included in the summary. You may want the summary in a certain language. Or you may want the summary to be a certain length.

How To View Summaries

• Summaries apply to each interaction.
• View the Interaction Logs page, and you will see a column that includes the summary.
• If you hover over the summary, you will see the full contents:
• Summaries are also viewable within the individual Interaction Log page itself:
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Summaries for chat transcripts are near instant, however video transcript summaries can take longer, since they need the transcription to finish first. Please note you must have video transcription enabled for video summaries to work.

How does it work?

After the interaction has finished, the Talkative system sends the transcript to LLAMA 3 hosted in AWS Bedrock (region respected). This ensures data doesn't leave your region. The API returns a summary, which is displayed within Talkative. The API is used by AWS such that the transcript i) is not for any period of time and ii) that data is not used to train their model.