File Transfer Types

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 09:48 PM by Seb Coulthread

An overview of the different file types supported in file transfer.

File transfer can be enabled/disabled on both the customer and agent side. You must be an Account Holder to make these changes.

• File transfer in the customer chat widget is enabled/disabled in Chat Widget settings

• File transfer for the agent is enabled/disabled in Company Config settings: Company Configs > Agent Experience > File Transfer

Supported File Types are detailed on the page itself and shown in the image above.

All Types Enabled means no file type restriction.

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