Average Handle Time (AHT) Report

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 09:45 PM by Seb Coulthread

Talkative Analytics allows you to create analytics reports that measure Average Handle Time (AHT).

Within Analytics report builder (requires Account Holder user level), select the "Average Interaction Duration" dropdown.

This report will measure the longest user session, which means it will give an accurate AHT for agents, even if you are also using a chatbot setup, which can often distort AHT.

Average Response Time - measures the time the customer initially queued for - this will be 0 for chatbot-enabled companies.

Average Total Duration - measures the total interaction duration.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article