What happens to the data when an agent leaves the company?

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:11 PM by Seb Coulthread

When an agent leaves the business and you remove them from the console, they will be marked as deleted in the database. However, all interactions connected to them will still be visible and their name will continue to be displayed next to those interactions.

There is no risk of losing any data.

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