Offline email formatting and deliverability

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:18 PM by Seb Coulthread

Where do emails get sent from? How can I customise them?

All emails sent from the Talkative system (welcome emails, offline lead capture emails, and chat transcripts) are all sent from - we'd recommend whitelisting this email regardless of how much you use the email functionality.


Customizing Email Templates

To customize the design of the email, Account Holders should go to General settings, then click "Email Customisations", then Create Email Customisation.

This form allows you to create branded emails, preview them, and assign them to queues.


Can We Use Our Own Mailserver?

This is not currently supported.

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