Mitel Ignite Browser Extension

We highly recommend agents use the Chrome/Edge browser extensions listed below.

Chrome Extension

https://chrome.google.com/webstore/detail/talkative-engage-mitel-ex/paoobcflhaogmdgfmhclkekbihabboml

Edge Extension

https://microsoftedge.microsoft.com/addons/detail/talkative-engage-mitel-ex/mfhmmocolflpealnjadlhknbniocakbg

This browser extension provides a number of features:

1. It hides the "hang up" button for Open Media. Agents should use the red X above the chat thread, not the Hang Up button.

2. It also provides optional logging to be sent back to Talkative.

How to use

First, add it to your browser, and you will see these options:

You will be prompted to "Add Current Domain" - click this:

Then it should look like this:

The extension solves this by "hiding" the Hang Up button for Talkative interactions in Ignite.