Mitel Ignite Browser Extension

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:38 PM by Seb Coulthread

We highly recommend agents use the Chrome/Edge browser extensions listed below.

When ending interactions, agents should hit the red X button. This will end the interaction in Talkative, which then updates Mitel MiCC to end the interaction in Mitel.

If agents instead click "Hang Up" in Mitel, this doesn't send an event to Talkative to signify the interaction has ended, so the customer can still send messages at this point. 

The extension solves this by "hiding" the Hang Up button for Talkative interactions in Ignite.

Simply add the extension to your browser, then when in Web Ignite, hit "Update to Current Domain".

Chrome Extension

Edge Extension

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article