Outbound SMS

Modified on Wed, 24 Apr at 12:38 PM

This article explains how to use outbound SMS within Talkative

All Talkative customers can now utilize outbound SMS interactions

This feature can be used for a variety of use cases, including:

Follow-up messages for ongoing customer issues
Feedback requests
Order status updates
Appointment reminders

Please contact Talkative to provision an SMS number, which is a pre-requisite to using this feature.

To Enable outbound SMS in the console you will need to go to:
Settings > search for "Outbound SMS"

This will now allow you to send outbound SMS which you can do via the Outbound SMS option on the left-hand console menu. From here you will need to enter:

Phone number to text - This will be the customer you wish to send SMS too
Number to send from - This is a drop-down menu so if you have more than one company number you can select the number that is relevant to this particular SMS
Message to Send - The copy you wish to send can be entered here