What is this feature and why you should use it.
The AI Knowledgebase allows you to provide AI customer service with a customisable, private knowledgebase that can process content, retrieve relevant information, evolve over time, and generate accurate responses AI Agent assist or the AI Chatbot.

Who can use this feature?

Table of Contents  

• How to create a knowledgebase [10 minutes]
  • Step 1: Log into Talkative
  • Step 2: Access the Knowledgebase settings
  • Step 3: Select what knowledgebase type you want to create
  • Step 4: Setting up a knowledgebase
  • Step 5: Advanced Knowledgebase settings (optional)

How to create a knowledgebase [10 minutes]

This section will cover how to build a knowledgebase for your chatbot. 

Step 1: Log into Talkative

• Log into the Talkative platform using one of the following URL's:
  • EU Login
  • US Login
  • AU Login

Step 2: Access the Knowledgebase settings

• Click the 'Settings' tab on the left hand side
  
• Then click 'AI Knowledge Bases'
  

Step 3: Select what knowledgebase type you want to create

• At the top of the page, click the 'Create AI Knowledge Base' button
  
• Knowledgebases can contain:
  • Website URLs (current limit is 1,000 URLs) - For webpage-based knowledgebase you will submit a list of public URL's that contain your training data. This will automatically update itself at specified intervals with any updates that have been made to the selected URL's
  • Files (PDF, JSON, TXT or CSV)
  • Free text

Step 4: Setting up a knowledgebase

• Set a label for the knowledgebase, this is so that you can refer back to it later, should you need to make any updates or changes
• Then decide if you wish to scan your entire website to generate the training data, or specify certain URL's
  • To scan your entire website, click the 'Scan website for URLs' button. Then enter your URL on the next page
     
  • To scan only specific URL's, paste your URL's into the 'Knowledge Base URL's' textbox. You can add more URL's by clicking the button.
    
    
  • Then specify how often website content should be re-downloaded to update the training.
    

Please note that refreshing your knowledgebase more frequently may incur a higher cost.

• You can also add in files,  click or drag your TXT, PDF, JSON or CSV file into the upload box.

• You can also add in any free text as applicable.
• Then click 'Create Knowledge Base'
• Once the knowledgebase has been created successfully, you will receive an email that the upload has completed.
  

File based KB's are limited to 20MB per file.

• Then click 'Save'
• Once the process has been completed, you will receive an email
  

Step 5: Advanced Knowledgebase settings (optional)

• Once you have set up your knowledgebase, you can configure advanced settings such as custom prompts.
• To access these settings, navigate to the list of AI knowledgebases in the settings
  
• Click the knowledgebase you want to edit
• At the bottom of the page, an 'Advanced options' tab will appear. Click this to display the advanced settings
  
• Here you will find a selection of different settings, we suggest leaving these blank unchanged where possible. 
• Please read this guide to manage custom prompts: https://support.gettalkative.com/support/solutions/articles/201000066331-genai-chatbot-responses-custom-prompts
  

If you would like to change these settings, please reach out to the Talkative team who will be able to advise further