Automatically completing ended interactions
Talkative includes a setting that lets you automatically complete interactions after they’ve been in an ended state for a certain number of days.
This helps reduce the number of stale interactions left open in the system when agents forget to manually complete them.
How it works
You can define the number of days after which an ended interaction will be automatically marked as completed. If the setting is turned on, any interaction that has remained in an ended state beyond the set number of days will be auto-completed.
– If the value is set to 0, auto-completion is turned off
– If the value is greater than 0, auto-completion is active
– By default, this is set to 7 days for all existing and new customers
How to configure it
Go to Settings → Agent Experience → Auto Complete Interactions
Enter the number of days to wait before ended interactions are auto-completed
Save your changes
Setting the value to 0 will disable this feature.
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