Realtime Supervisor Chat Monitoring

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 09:33 PM by Seb Coulthread

Realtime Supervisor Chat Monitoring

To enable a quick way for Supervisor to track the current state of the system, we offer a Chat Monitoring system. This system allows supervisors to view all active chats, with the ability to filter these interactions by queue or agent:

Supervisors will be able to view all messages in realtime, and click through to the interaction log viewer to view the interaction in greater detail.


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