Multi-party video support

Modified on Thu, 25 Jul at 10:20 AM

How to use multiparty video

Enable multi-party video toggle

Ensure this toggle is set to enabled, you must be an Account Holder, find it under General -> Company Configs -> Agent Experience -> External User Video:


Using multi-party video

During a video interaction, this button (shown below) will be available to agents. Click it, and this will create a join link that will automatically be copied to your clipboard.


Then send the link to your external participant. They do not need to be a Talkative agent, anyone can join.


Each link is not single use, so you can give it to multiple external participants.

There is a limit of 50 participants, but we recommend no more than 4 participants in a video call for best performance.




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