Talkative offers different licensing models to suit various business needs. Understanding these models will help you choose the right option for your company and manage your user accounts effectively.
Types of Licenses
- Interaction Licensing: With this model, you are only charged on the number of interactions you consume within a given billing period (typically monthly). This is the preferred model for most Talkative Customers
- Named User Licensing: This is an assigned user license model so each user assigned a license consumes one license regardless of their activity or concurrency. This model is suitable for businesses with a defined number of users who need regular access to Talkative.
- Concurrent Licensing: This model allows an unlimited number of users to be created within the platform. However, only a specified number of users can be active concurrently. This model is often used for contact centres where agents work in shifts and are not all logged in at the same time.
➕ Adding Additional Users
- Interaction Licensing: There are no limits to how many users you can add within the platform.
- Named User Licensing: Contact our sales team to purchase additional user licenses. Once the licenses are added, you can create your new user accounts.
- Concurrent Licensing: You can continue to add new users without any limitations. However, ensure you stay within your allocated number of concurrent agents.
💸 Monitoring your Usage and Billing
You can monitor your license usage in the ‘Billing and Usage’ section of the platform. Use the Quick Search function at the top of the Settings tab to find ‘Billings and Usage’. This section provides details on the number of licenses purchased, the number currently in use, and any potential overages.
What counts as an AI Interaction / Conversation?
An AI Interaction is recorded when a conversation includes:
- Use of the AI chatbot by a customer, or
- Use of AI agent assist by an agent (e.g. Navi or Copilot)
If both features are used in the same conversation, it is counted as a single AI Interaction.
What is not counted?
The following do not contribute to AI Interaction counts:
- AI-generated conversation summaries
- Message rephrasing
- Alerts and notifications
- Sentiment analysis and other passive AI tools
Monthly usage and visibility?
- AI Interaction usage resets at the start of each calendar month
- Usage is only shown for companies on the Enterprise plan
- You can find your current usage on the billing page under “AI Interactions”
Usage alerts
Account holders are notified by email when usage crosses key thresholds (e.g. 50%, 75%). These alerts help you stay informed and manage consumption proactively.
Managing usage
You can manage AI feature usage through your chatbot and agent settings. For help with AI licensing or plan adjustments, contact your Customer Success Manager or Support.
Safeguards
Our website widget only loads for a real user agent, so bots cannot easily access the widget. There are also rate limits in place to prevent abuse. We will waive charges for any AI interactions that are proven to be bots.
AI Fair Use Tokens
2025 Update: AI Tokens are no longer a primary billing method.
We made the decision to price based on conversations, rather than tokens. Talkative will continue to use the AI Tokens in the platform, but purely as a fair use mechanism. Over time, we may remove it altogether.
Q: I've hit my limit. Help!
A: Please contact Talkative and we'll increase your token allowance, if you run into or near your limits.
Q: Where can I see my token usage?
A: Go to Settings > Billing.
Q: Which features use tokens?
A: The majority of the AI-powered features use AI Fair Use Tokens.