On the Talkative platform, users have different queue statuses that indicate their availability to accept interactions. These statuses help manage the workflow and ensure that interactions are sent to agents that are available to support 

A queue status is different from the last time a user logged in, it is specifically showing what status the agent is currently on, and for how long. Queue statuses can be configured, but there are some defaults (Available, Unavailable for example). 

This guide will walk you through how to check a user's status and update it as needed. Understanding and managing user statuses can help improve response times and streamline interactions.

How to view and edit a users status

Step 1: Log into the Talkative platform

• To view a user's status, log in to the Talkative platform.
  
  

Step 2: Access the live dashboard 

• After logging in to the Talkative platform, click "Live Dashboard" in the left-hand pane.
  

Step 3: View the users status under the Agent Overview dashboard

• Next, click the "Agent Overview" tab at the top of the page.
  
• On the Live Dashboard, users can be found in the "Users" section.
• In the Users section, you can either search for a user using the text box or manually find a user by selecting one of the dropdown options under the queue 
  

If you can't see the "Agent Overview" tab, click the plus icon at the top right of the page to add it to your dashboard

Step 4: Checking and editing the users status

• Once you have located the user you wish to check, you can view their status by looking at the "Status" column in the middle of the table. The status will be displayed in blue.
• If you wish to change the user's status, click the blue status next to the user, select a new status from the dropdown, and then click the tick icon next to the dropdown to confirm the change.