Retrieving All Interactions
To retrieve interactions using our API, you can use the "interactions" endpoint. All data is formatted according to the JSON:API specification.
https://{yourregion}.engage.app/api/core/v1/interactions
Make sure you set your Authorization header to your bearer token and also apply the Accept header for the application/json content type.
Your region is found as part of the URL you login via, so if you are on our US instance, you need to change the {yourregion} to be "us", similarly, if you are in the EU, you would substitute this for "eu"
If you correctly hit this endpoint, you will be returned a JSON object containing interaction data. The result will be paginated and be presented in this format. An example response can be seen below:
{
"headers": [],
"original": {
"data": [
{
"type": "interactions",
"id": "1",
"attributes": {
"uuid": "cd8ccee0-52bd-4ec1-8c37-6a5f2acbe820",
"quick_ref": "261401",
"customer_id": 1,
"queue_id": 2,
"user_id": null,
"chat": false,
"voice": true,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/possimus-sit-libero-facilis",
"end_url": "https:\/\/talkative.com\/possimus-sit-libero-facilis",
"created_at": "2021-04-04T04:25:04Z",
"updated_at": "2021-04-20T15:47:36Z",
"accepted_at": "2021-04-04T04:25:13Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-04T04:25:08Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/queue"
}
}
}
},
{
"type": "interactions",
"id": "2",
"attributes": {
"uuid": "9de524e6-f6f9-4a86-b73e-473c4964f28c",
"quick_ref": "658546",
"customer_id": 2,
"queue_id": 2,
"user_id": 16,
"chat": true,
"voice": false,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/cum-dolor-dolorum-rem-quae-eum-delectus",
"end_url": "https:\/\/talkative.com\/cum-dolor-dolorum-rem-quae-eum-delectus",
"created_at": "2021-04-07T11:44:46Z",
"updated_at": "2021-04-20T15:47:36Z",
"accepted_at": "2021-04-07T11:45:15Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-07T11:45:08Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/queue"
}
}
}
},
{
"type": "interactions",
"id": "3",
"attributes": {
"uuid": "84db7d0d-f1b3-416b-a71b-b163e903aa4e",
"quick_ref": "579000",
"customer_id": 2,
"queue_id": 2,
"user_id": 18,
"chat": true,
"voice": false,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/expedita-libero-vitae-at",
"end_url": "https:\/\/talkative.com\/expedita-libero-vitae-at",
"created_at": "2021-04-14T10:13:57Z",
"updated_at": "2021-04-20T15:47:36Z",
"accepted_at": "2021-04-14T10:14:06Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-14T10:13:57Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/queue"
}
}
}
},
{
"type": "interactions",
"id": "4",
"attributes": {
"uuid": "86e4a46b-acd2-4f8d-b5f6-ef2fc7757b3d",
"quick_ref": "919510",
"customer_id": 3,
"queue_id": 2,
"user_id": null,
"chat": false,
"voice": true,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/voluptas-omnis-est-eos-quia-deleniti-cumque",
"end_url": "https:\/\/talkative.com\/voluptas-omnis-est-eos-quia-deleniti-cumque",
"created_at": "2021-04-10T03:53:47Z",
"updated_at": "2021-04-20T15:47:36Z",
"accepted_at": "2021-04-10T03:54:01Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-10T03:54:06Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/queue"
}
}
}
},
{
"type": "interactions",
"id": "5",
"attributes": {
"uuid": "e87903fa-0828-44d7-ac56-e591674f1e75",
"quick_ref": "611618",
"customer_id": 4,
"queue_id": 2,
"user_id": null,
"chat": false,
"voice": true,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/qui-enim-magni-nemo-eos-asperiores-sequi",
"end_url": "https:\/\/talkative.com\/qui-enim-magni-nemo-eos-asperiores-sequi",
"created_at": "2021-04-14T22:07:08Z",
"updated_at": "2021-04-20T15:47:37Z",
"accepted_at": "2021-04-14T22:07:36Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-14T22:07:19Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/queue"
}
}
}
},
{
"type": "interactions",
"id": "6",
"attributes": {
"uuid": "2e0ef56c-af15-40b0-b4f7-b65aa8336a07",
"quick_ref": "290315",
"customer_id": 5,
"queue_id": 2,
"user_id": 7,
"chat": false,
"voice": false,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/illo-atque-molestiae-nobis-numquam-ullam-quo-quo",
"end_url": "https:\/\/talkative.com\/illo-atque-molestiae-nobis-numquam-ullam-quo-quo",
"created_at": "2021-04-13T09:13:02Z",
"updated_at": "2021-04-20T15:47:37Z",
"accepted_at": "2021-04-13T09:13:32Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-13T09:13:15Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/queue"
}
}
}
},
{
"type": "interactions",
"id": "7",
"attributes": {
"uuid": "201f52b6-1f85-4634-9856-1c11e63c9027",
"quick_ref": "410486",
"customer_id": 4,
"queue_id": 2,
"user_id": 9,
"chat": true,
"voice": false,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/tempora-iusto-qui-exercitationem-ea",
"end_url": "https:\/\/talkative.com\/tempora-iusto-qui-exercitationem-ea",
"created_at": "2021-04-13T10:34:55Z",
"updated_at": "2021-04-20T15:47:37Z",
"accepted_at": "2021-04-13T10:35:25Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-13T10:35:07Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/messages"
}
},
"queue": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/queue",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/queue"
}
}
}
},
{
"type": "interactions",
"id": "8",
"attributes": {
"uuid": "8a4e96ae-8370-4376-b4da-67d18ffba143",
"quick_ref": "378296",
"customer_id": 6,
"queue_id": 2,
"user_id": 7,
"chat": false,
"voice": true,
"call_me": false,
"qos": {
"chat": true,
"cobrowse": true,
"voice": true,
"video": true
},
"handled": true,
"ended": true,
"start_url": "https:\/\/talkative.com\/non-quis-explicabo-sequi-iusto",
"end_url": "https:\/\/talkative.com\/non-quis-explicabo-sequi-iusto",
"created_at": "2021-04-04T12:35:58Z",
"updated_at": "2021-04-20T15:47:37Z",
"accepted_at": "2021-04-04T12:36:09Z",
"ended_at": "2021-04-20T15:47:35Z",
"completed_at": "2021-04-04T12:36:00Z",
"cleaned_at": null
},
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8"
},
"relationships": {
"user": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/user",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/user"
}
},
"customer": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/customer",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/customer"
}
},
"interactionData": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/interactionData",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/interactionData"
}
},
"tags": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/tags",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/tags"
}
},
"feedback": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/feedback",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/feedback"
}
},
"deviceSpec": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/deviceSpec",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/deviceSpec"
}
},
"messages": {
"links": {
"self": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/relationships\/messages",
"related": "http:\/\/localhost\/api\/core\/v1\/interactions\/8\/messages"
}
},
"queue": {
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