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Widget Editor
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Email Customisations
Translation Glossaries
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Help Center
Agent Console
Engage Platform
User Profile
Platform Access
Agent Console
Console Features
Mobile agent console
Interaction Logs
Data Filtering and Views
Analytics
Creating and editing reports
Pre built reports
Live Dashboard
Viewing, editing and creating dashboards
Chat Widgets
General, scripts and versions
Widget configs and page rules
Widget Editor
General Settings
Company Configs
Routing Systems
Email Customisations
Translation Glossaries
Users
User Management
Queues
Queue Management
Business Hours
Canned Messages
Personal Canned Messages
Global Canned Messages
Security
Engage Platform Security
Integration
CRM
API
Chatbot
Agent Assist/AI
Mobile
SSO/SCIM
Commerce
Scheduling
Automation
Mitel MiCC
Omnichannel
FAQs
Engage Portal
Troubleshooting
Talkative Application Information
Agent Console
Console Features
Interaction Queue Overview
Customer View
Blocking Nuisance Users
Supervisor Whisper [Internal Messages]
Wrap-Up and End Interaction Handling
Split Screen View
Customer disconnected notification
Interaction Transfer to Agent/Queue
User Queue Status/Presence/Availability
Accepting Interactions in New Console
Engage Notifications
Post-Interaction Wrap Up Forms
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Mobile agent console
Agent mobile - Android
Agent mobile - iOS
Customising iOS Agent Notifications
