How to accept interactions in the new agent console
Note: this assumes you are using Talkative "standalone" i.e. not integrated into Salesforce/Mitel/Genesys.
1. Navigate to the console page.
2. Set yourself as Available.
3. New interactons will appear bottom left
The SLA warnings (warning, danger) can be adjusted in the settings.
The reservation shows: type of interaction, queue, and customer details (if available).
1 extra chat
If you've enabled the 1 extra chat feature, this icon will present when your agent reaches capacity:
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