Salesforce voice/video chat - Chrome extension

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:39 PM by Seb Coulthread

This extension is required for voice/video to work inside of Salesforce

Salesforce Browser Extension

Agents will need to use the Chrome browser extension listed below for voice/video to work inside of Salesforce:

When the extension is added, navigate to your production Salesforce org.

Click "Update to my current domain" e.g.:

Screenshot 2022-11-17 at 13.51.43

The extension is required since Salesforce currently blocks WebRTC inside of the Talkative agent iframe. 

Chrome Extension

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