Salesforce voice/video chat - Chrome extension

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:39 PM by Seb Coulthread

This extension is required for voice/video to work inside of Salesforce

Salesforce Browser Extension

Agents will need to use the Chrome browser extension listed below for voice/video to work inside of Salesforce:

https://chrome.google.com/webstore/detail/talkative-engage-salesfor/fhnfgfcpdfjjfcjiepanaplhbbncdmph

When the extension is added, navigate to your production Salesforce org.

Click "Update to my current domain" e.g.:

Screenshot 2022-11-17 at 13.51.43

The extension is required since Salesforce currently blocks WebRTC inside of the Talkative agent iframe. 


Chrome Extension

https://chrome.google.com/webstore/detail/talkative-engage-salesfor/fhnfgfcpdfjjfcjiepanaplhbbncdmph

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article