Salesforce Subject Field - TalkativeEngage__Subject__c

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:41 PM by Seb Coulthread

How old is subject field is created and how are you can override it with settings inside of Salesforce

The subject field TalkativeEngage__Subject__c is automatically updated by of apex triggers in the Talkative package. These triggers try to figure out the best name based on whether a contact exists or interaction data for email/phone number and if none of these exist, it falls back to the interaction record's name field, which is an incrementing number.

The subject field can be updated manually with a custom metadata toggle to turn off the aforementioned apex triggers. Please note that the subject field controls the label in the queue as well as the subject in the interaction record.

 

How to disable the Subject label creation

Go to Custom Metadata Types

Click Manage Records for Talkative Engage Setting with a API name TalkativeEngage__Settings__mdt

Go to Subject Syncing

Click Edit

Set to false


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