When using the Talkative platform, you can submit a support request either through our online portal or by emailing us directly. Our support team is here to help with technical issues such as error messages, login problems, or features not working as expected. We're also happy to answer any "how-to" questions and welcome any feedback you may have about the platform. 

How to Raise a Support Ticket 

Step 1: Access Form on Support Website

• Navigate to the submit a ticket page by either clicking the "Submit a ticket" button or by navigating to https://support.gettalkative.com/support/tickets/new

Step 2: Populate the ticket by filling out the boxes 

• Fill out the textboxes with any information relating to your query. See below for what information is helpful.

Step 3: Use the template in your article

• Tick the Captcha box and click submit.
  
• You will receive a confirmation email to notify you that the Talkative support team have received your ticket. Reply's to the ticket will be sent as emails

You can also raise a ticket by emailing support@gettalkative.com. If you email, be sure to include as much detail as possible as well as the priority of the ticket.

What Detail to Include in the Support Ticket

Issues

• Describe the issue in detail
• Explain when the issue started to occur
• Provide any screenshots and videos showing the issue
• Send any interaction ID's which can show the issue
• Include your browser and the version you are running
• Inspect the webpage that has the error/issue and send a screenshot of the console and network tabs
• Send files that may support the investigation (please note that the Talkative team may be unable to access certain file types)

How-To's

• Explain what you need to do within Talkative
• Tell us which feature you would like to know more about
• Screenshots and videos are always helpful 

Feature Requests

• Explain the feature improvement/idea you have in detail
• Let us know what priority this is for you (critical, nice to have ect)
• Tell us what you're currently having to do and what you would like improving about that process
• Screenshots, videos or even mock ups are very welcome