Blocking Nuisance Users

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:22 PM by Seb Coulthread

How to block nuisance chatters

Blocking Nuisance Users

If you experience a nuisance chatter and wish to block them, you can!

How Do I Block Nuisance Users?

At the end of the interaction, simply click the tick box. It will ask for a reason. Once you click confirm, this will block that user.

Can supervisors block customers?

 

Yes, to block a customer retrospectively, navigate to the Interaction Log, then click "Block Customer"

How Does It Work?

Talkative is able to block the IP address of the nuisance user. This means they will not be able to re-start another session with your organisation. This method is not foolproof, since the user could use a VPN to change their IP address.

 

Is There A Record Of This? Can We Re-Enable That IP Address?

Absolutely. For more info, please see our support guide on the firewall which can be found here

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